IT Support / Service Desk
Prepare for entry-level IT support and service-desk roles with practical troubleshooting skills.
TroubleshootingTicketing systemsCustomer communicationOS fundamentalsNetworking basics
Estimated preparation: 6–12 weeks, based on your weekly availability.
What you'll learn
IT Support FundamentalsBeginner
Ticketing workflow, SLAs, and prioritisation.
35 min
Operating Systems EssentialsBeginner
Windows and common OS troubleshooting steps.
40 min
Customer Communication for ITBeginner
Explaining technical issues clearly and calmly.
30 min
Networking Basics for Support RolesIntermediate
IP addressing, Wi-Fi troubleshooting, and connectivity issues.
35 min
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